Privacy Policy for Gledaj.ba
Last Updated: September 28, 2024
Introduction
Welcome to Gledaj.ba (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website Gledaj.ba (the “Website”).
By using our Website, you consent to the practices described in this Privacy Policy. If you have any questions or concerns regarding this policy, please contact us at info@gledaj.ba.
1. Information We Collect
We collect personal information from you in order to provide and continually improve our products and services. The types of personal information we collect include:
1.1 Personal Information You Provide to Us
- Name, email address, phone number, and postal address.
- Payment information (processed securely by third-party payment processors).
- Order details and transaction history.
- Any information you provide through communication with us (e.g., customer support inquiries).
1.2 Automatically Collected Information
- IP address, browser type, device information, and browsing behavior.
- Cookies and similar tracking technologies to collect and analyze user activity on our Website. See our Cookie Policy for more information.
1.3 Information from Third Parties
- Information from third-party services such as social media platforms (e.g., if you choose to log in or sign up using your social media account).
2. How We Use Your Information
We use the personal information we collect to:
- Process and fulfill your orders, including delivery and returns.
- Provide customer support and communicate with you regarding your orders or inquiries.
- Personalize your experience on our Website and present products relevant to you.
- Analyze usage patterns to improve our Website and services.
- Comply with legal obligations and resolve disputes.
3. Legal Basis for Processing Personal Data
We process your personal data on the following legal bases:
- Performance of a Contract: To provide you with the products and services you request.
- Consent: When you opt-in to receive marketing communications or newsletters.
- Legitimate Interests: To improve our Website and services, and for security purposes.
- Compliance with Legal Obligations: To fulfill our legal obligations under applicable laws.
4. Sharing and Disclosure of Information
We do not sell your personal data. However, we may share your information with:
- Service Providers: Third parties who perform services on our behalf, such as payment processing, order fulfillment, and marketing.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred to the new owners.
- Legal and Compliance Purposes: When required by law or to protect our rights, safety, and property.
5. International Data Transfers
Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA). We will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in accordance with GDPR requirements.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will delete or anonymize it.
7. Your Rights
Under the GDPR, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data when it is no longer necessary.
- Right to Restrict Processing: Request restriction of processing in certain circumstances.
- Right to Data Portability: Request transfer of your data to another organization or yourself.
- Right to Object: Object to processing of your personal data based on our legitimate interests.
- Right to Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us at info@gledaj.ba.
8. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no security system is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and gather information about how you use our Website. For more details, please review our Cookie Policy.
10. Third-Party Links
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of third-party websites before providing them with your personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page, with the date of the latest revision at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: info@gledaj.ba
Address: Zmaja od Bosne 16, Sarajevo, Bosnia and Herzegovina
By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.